Automation fails when ownership is unclear.
Capturing a lead is not enough. If no one knows who should respond, how quickly, or what to do next, the customer still waits and the opportunity can disappear.
AUTOMATION / TEKMITES PRODUCT / 2026Move every opportunity
Move every opportunity
to the right next step.
Lead Routing Automation applies the agent’s analysis, assigns the right team, establishes a response target, and records the handoff without manual triage.
01 / TRIGGERNew inquiryWebsite or advisor
02 / DECIDEPriority + intentAgent output
03 / ROUTEAssign ownerRules + response SLA
04 / RECORDOpen pipelineActivity preserved
Every handoff has a destination.
The workflow combines classification, priority, and response rules to make the handoff explicit. Every decision becomes visible in the activity history.
AUTOMATION LOGIC
Four decisions, handled immediately.
Simple enough to understand, structured enough to extend into email, CRM, scheduling, and team notifications.
Set priority
Urgency, business context, and fit determine the response tier.
Assign ownership
The request reaches AI Solutions, Automation Studio, Product Engineering, or Discovery.
Start the clock
A clear response target is calculated from the assigned priority.
Preserve history
Every route, change, and team note remains attached to the inquiry.